Join the Xenon Servers team!

Current open opportunities at Xenon Servers.

At Xenon Servers, we are always seeking new talent to join our growing team! We are always looking to welcome new team members to help us maintain the passionate, friendly and reliable environment we have here.

Each team member joins us as an independent contractor. You work from the comfort of your home and set your own schedule. We're extremely flexible and are always happy to work with you to accommodate your needs. There's no need to inform us months in advance if you need time away.

We are looking for talented and professional gamers like you who are highly motivated and friendly. In exchange, we offer free services, competitive pay for your work and a range of additional benefits.

To apply, please send your formal resume or CV to callum@xenonservers.com and be sure to let us know in your email which position(s) you're interested in. We'd also love to know how you heard about us and what made you interested in applying!

Description

We have an opening for a tier 1 support rep, primarily focussing on Garry's Mod but the ability to provide support for Minecraft and/or web hosting is a bonus.

You will be responsible for assisting clients with their servers via support ticket. Some common support requests include troubleshooting errors, reinstalling servers, installing addons and/or assisting to configure them and providing setup advice.

Ideallyx the successfully candidate would be based in the US or Canada to cover a gap in our support schedule, this is not essential though.

    Responsibilities
    • Effectively resolve customer inquiries via support ticket in a timely manner.
    • Compose helpful, friendly, and simplified responses providing fantastic customer service.
    • Actively contribute to the team by participating in team discussions, meetings, providing feedback and suggestions etc.
    • Spot trends in customer requests that may need to be escalated.
    • Work alongside your peers to provide quick and effective support.
    Requirements
  • Essential:
    • Must be 18 years of age or older.
    • You have a genuinely friendly, optimistic, and helpful attitude.
    • Must have strong customer service skills.
    • Ability to work in a team environment.
    • Must be able to adapt to a quickly changing industry and provide solutions to meet clients needs.
    • You have a strong understanding of the English language and are able to formulate clear, proper responses.
    • You understand when to ask for help and you're unafraid to do so.
    • A strong understanding of troubleshooting Garry's Mod servers.

  • Desirable:
    • Previous technical support or customer support experience.
    • Past experience using WHMCS or similar billing systems.
    • Ability to provide support to Minecraft servers or web hosting.
    • Located in the US or Canada.