Before being able to carry out a traceroute, you first need to understand how to open a console window.
Once your console is open you need to send the following command:
Mac & Linux:
Make sure you replace IPADDRESS with the IP address of the IP or hostname you are trying to test, this will usually be given to you by our support team.
When completed you will see an output, please screenshot this or copy and paste it into your response to us so we can review the output.